Cisco Cisco Unified MeetingPlace 5.3 Quick Setup Guide
Troubleshooting Cisco Unified MeetingPlace Web Conferencing
How to Resolve Problems With Attachments and Recordings
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3.
Double click the publishing points on the left panel.
4.
Click the <Default> one (on-demand).
5.
Select the Properties tab.
6.
Click the Authorization from category on the right panel.
7.
Disable the WMS NTFS ACL Authorization from Plug-in.
8.
Grant read permission on the remote server. If the server and remote share folder are in the same
domain, grant the read permissions for the domain user who logs on to the Windows Media Server.
If they are in the same workgroup, create the same users on both hosts.
domain, grant the read permissions for the domain user who logs on to the Windows Media Server.
If they are in the same workgroup, create the same users on both hosts.
Cannot Play Windows Media Recordings or Attachments
Problem
You cannot play Windows Media recordings or attachments.
Possible Cause
The Windows Media Server is not installed on the same Windows machine as
Cisco Unified MeetingPlace Web Conferencing and the mount point location is incorrect. This
affects how your meeting recordings stream.
affects how your meeting recordings stream.
Solution
See your Windows Help for information about correcting the mount point location.
Possible Cause
Secure Sockets Layer (SSL) is turned on.
Solution
Make sure that Windows Media file is turned on in Windows Media Player. See the
.
Note
If you are in an SSL environment when trying to play the WMA recording and see a popup
message stating that a security problem has occurred, check with your IT department to make
sure that the proper security certificate authentication exists on your client machine.
message stating that a security problem has occurred, check with your IT department to make
sure that the proper security certificate authentication exists on your client machine.
Troubleshooting Problems with Recordings in Windows Media Format
Procedure
Step 1
Open Windows Media Player.
Step 2
Select Tools > Options > File Types.
Step 3
Click Windows Media file (asf) so there is a checkmark next to it.
Step 4
Click OK and try playing your recording or attachment again.
Related Topics
If you continue to have problems, try verifying the checks in the