Cisco Cisco MeetingTime Quick Setup Guide
Troubleshooting Video Issues for Cisco Unified MeetingPlace
What to Try First When Troubleshooting Video
2
Step 3
Check the
a.
Click Services > Alarms.
b.
If the alarm table displays a relevant alarm entry, then check the
for actual relevance
to and details for the failed call.
Checking the
is recommended because the
combines multiple alarm
occurrences into a single table entry.
Step 4
Check the system logs:
a.
Click Services > Logs > View System Logs.
b.
Set the parameters according to your needs.
For example, you may want to first limit the displayed output to major log entries for the day when
the issues occurred.
the issues occurred.
c.
Click View Logs.
d.
Repeat
Step 4
as needed.
For example, if the output does not include any relevant issues, then expand the output to include
lower severity levels.
lower severity levels.
If you see relevant log entries for specific
, then you can narrow the log output to
issues for a specific module.
Related Topics
•
module
Checking that Video Blades are Associated with Audio Blades in the Media
Server
Server
Procedure
Step 1
Log in to the Administration Center.
Step 2
Click Media Server Administration.
Step 3
Log in to the Media Server Administration.
Step 4
Click Resource Management > MCU in the sidebar.
Step 5
Click the name of an audio blade (MCU) entry.
Step 6
Click Go TO MCU...
The Media Server Administrator (MSA) appears in a new browser window.
Step 7
If prompted, log in to the MSA.
Step 8
Click MCU in the sidebar.
Step 9
Click the Media Processing tab.
Step 10
Verify that the correct video blades (EMPs) are listed with the audio blade (MCU).
If a video blade is unexpectedly associated (or not associated) with the audio blade, then correct the
configuration of the audio and video blades.
configuration of the audio and video blades.