Cisco Cisco MeetingTime Quick Setup Guide
Troubleshooting Cisco Unified MeetingPlace Integration with Cisco WebEx
How to Resolve Problems with the Telephony (TSP) Connection
2
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Checking the Telephony (TSP) Connection Status
Procedure
Step 1
Log in to the Administration Center.
Step 2
Check that the Cisco WebEx Adapter is running.
a.
Click Services > System Status.
b.
Click View Status.
c.
See if the following text appears in the output:
MeetingPlace CiscoWebEx Adaptor is running...
Step 3
If the system status output does not include the previous text, then restart the Cisco WebEx Adapter.
Caution
Completing these steps will cause the system to drop all Cisco WebEx meetings that are in session.
a.
Log in to the Cisco Unified MeetingPlace Administration Center.
b.
Click System Configuration > Cisco WebEx Configuration > Cisco WebEx Site and Server.
c.
Click
.
Step 4
View the system log messages regarding the Cisco WebEx telephony (TSP) connection.
a.
Click Services > Logs > View System Logs.
b.
Set the fields as follows:
–
—information.
–
—Include the day when the issue occurred, and check the check boxes.
–
—0, and check the check box.
–
—0, and check the check box.
c.
Click View Logs.
d.
Check the output for messages indicating that the connections to primary, secondary, or both TSP
servers were established or lost.
servers were established or lost.
Related Topics
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