Cisco Cisco MeetingTime Quick Setup Guide
Troubleshooting Cisco Unified MeetingPlace Integration with Cisco WebEx
How to Resolve Recording Problems for Cisco WebEx Web Meetings
9
WebEx Meeting Manager: Options for Starting the Meeting Recording are
Grayed Out
Grayed Out
Problem
The Record this meeting link and the Meeting > Start Recording option are grayed out in the
WebEx Meeting Manager window.
Solution
Only the host can initiate the Cisco WebEx Network-Based Recording. The current host must
initiate the meeting recording or pass the host role to the meeting participant who wants to record the
meeting.
meeting.
Solution
Contact your WebEx Customer Success Manager for further assistance. The Cisco WebEx site
hosting the meeting may not be configured to enable Network-Based Recording.
WebEx Recorder Setup: Cisco WebEx User is Asked Where to Record Meeting
Problem
When a user tries to start recording a meeting, the WebEx Recorder Setup window displays
“Where do you want to record this meeting?”
Solution
Network-Based Recording is not the default recorder. When you click Record Meeting from
the Cisco WebEx meeting room, make sure that you select Use network-based recording service and
check Set as default setting.
check Set as default setting.
WebEx Recorder Setup: Only the “Do Not Record a Teleconference” Option is
Available
Available
Problem
When a user tries to start recording a meeting, the WebEx Recorder Setup window offers only
one option: “Do not record a teleconference.” All other options are grayed out.
Solution
Contact your WebEx Customer Success Manager for further assistance. The Cisco WebEx site
hosting the meeting may not be configured to enable Network-Based Recording.
Cisco WebEx Meeting Recordings Contain Music and Voice Prompts
Problem
Cisco WebEx meeting recordings contain waiting room music, voice prompts, and user
attendance and departure announcements.
Solution
This is expected behavior. Cisco WebEx NBR does not discriminate what audio it records.
Waiting room music will be recorded if Cisco WebEx NBR is the first to join a Cisco Unified
MeetingPlace voice meeting or joins before the organizer does.
MeetingPlace voice meeting or joins before the organizer does.
Cannot Find Cisco WebEx Meeting Recordings
Problem
Cannot find the recorded meeting files.
Solution
Only the meeting owner (host) can access Cisco WebEx meeting recordings, which are
accessible from the Cisco WebEx site at My WebEx > Meeting Center > Host a Meeting > My
Recorded Meetings.
Recorded Meetings.
If other users want to access the meeting recordings, the host must provide either a streaming playback
hyperlink or the .arf file for local playback using the Cisco WebEx Network-Based Recording player.
hyperlink or the .arf file for local playback using the Cisco WebEx Network-Based Recording player.