Cisco Cisco WebEx Support Center WBS29.13 Administrator's Guide
Chapter 6: Set Remote Support Options
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Specify options for sharing CSR applications
You can override these options for individual support representatives by
editing their user accounts.
editing their user accounts.
1
Select Manage Site > Site Settings.
2
In the Site Settings for list, select Remote Support.
3
In the CSR Preferences section, click the CSR Dash Customization link.
4
To specify how shared applications appear, select one of the following:
Option
Description
Full screen - scale to fit
Display in full-screen view
Full screen
Use all available space to display shared application or desktops.
Window - scale to fit
Adjust to fit the window in its entirety.
Window
Specifies that a shared application or desktop appears in a window
a support representative's or customer's screen, but that the size of
the application or desktop is not adjusted to fit the window in its
entirety.
a support representative's or customer's screen, but that the size of
the application or desktop is not adjusted to fit the window in its
entirety.
5
To specify the quality of the color used to display shared applications,
select one of the following:
select one of the following:
Option
Description
256 colors
Specifies that a shared application or desktop appears in 256 colors
in the viewer or the support representative's or customer's screen.
This option requires less bandwidth for sharing applications or
desktops than does the High color option, but. Thus, this option is
useful if a customer is using a dial-up connection to attend a support
session.
in the viewer or the support representative's or customer's screen.
This option requires less bandwidth for sharing applications or
desktops than does the High color option, but. Thus, this option is
useful if a customer is using a dial-up connection to attend a support
session.
Note If this option is selected, you must select the Screen
Sampling display mode as the default mode for your site.
Sampling display mode as the default mode for your site.
A support representative can change the display mode during a
support session, by clicking the Session tab on the CSR
Dashboard, and then clicking Session Options.
support session, by clicking the Session tab on the CSR
Dashboard, and then clicking Session Options.
High color (16-bit)
Specifies that a shared application or desktop appears in 16-bit
color in the viewer or the support representative's or customer's
screen. This option requires more bandwidth than the 256 color
option, but provides better imaging quality.
color in the viewer or the support representative's or customer's
screen. This option requires more bandwidth than the 256 color
option, but provides better imaging quality.