Cisco Cisco WebEx Meeting Center WBS30 Administrator's Guide
Chapter 2: Manage Users
43
Privilege
Description
WebACD Preferences
If you enabled WebACD for this user, indicate if the user is:
An agent and the number of simultaneous sessions the agent
can handle.
can handle.
An agent and if the agent can automatically assign all or
specified Remote Support queues.
specified Remote Support queues.
A manager and which agents and queues the manager can
monitor.
monitor.
A manager and if the manager can automatically assign all or
specified Remote Support queues.
specified Remote Support queues.
A manager and if the manager can automatically assign all
Remote Support agents.
Remote Support agents.
4
Click Update.
Set privileges for all user accounts
This batch process affects all user accounts on your web site. To change
privileges for just one user, see
privileges for just one user, see
Set privileges for individual accounts
(on page
1
On the navigation bar, select Manage Users > Edit Privileges.
2
In the Change meeting privileges for all users section, select the
privileges you want to enable or disable for all users.
privileges you want to enable or disable for all users.
3
In the Change My WebEx privileges for all users section, select the
privileges you want to enable or disable for all users.
privileges you want to enable or disable for all users.
4
In the Change teleconferencing privileges for all users section, select
the audio conferencing options that you want to enable for all users.
the audio conferencing options that you want to enable for all users.
5
Click Submit.
Process password requests
If users forget their passwords and you enabled the Login Assistance option,
they can request them from the login page. Use this procedure to accept or
reject password requests.
they can request them from the login page. Use this procedure to accept or
reject password requests.
1
On the Home page of your Site Administration Web site, click the New
password requests link.
password requests link.