Cisco Cisco WebEx Event Center WBS31 Administrator's Guide
Chapter 6: Set Remote Support Options
70
Allow customers to choose agents
1
Select Manage Site > Site Settings.
2
In the Site Settings for list, select Remote Support.
3
Select Allow customers to join a session by selecting from a list of
available agents.
available agents.
4
Indicate if you want agents to be listed by their first or full names.
5
Click Update.
Configure the Video Feed for Remote Support
Agents can permit customers to send live video feeds during their chat
sessions.
sessions.
1
Select Manage Site > Site Settings.
2
Select Remote Support from the site settings drop-down menu.
3
Scroll down to the Customer Preferences section and select the Allow
customer to send webcam video feed.
customer to send webcam video feed.
Manage support session forms
Before and/or after sessions, you can have Remote Support ask users to
provide information. For example, you can use:
provide information. For example, you can use:
Pre-session forms that customers can use before joining sessions to
provide contact information or to ask questions.
provide contact information or to ask questions.
Post-session forms that customers can use when leaving sessions to
provide comments about the service.
provide comments about the service.
Customize items on the pre and post-session forms
1
Select Manage Site > Site Settings.
2
In the Site Settings for list, select Remote Support.