Cisco Cisco ASR 920-4SZ-A Router Data Sheet
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Service and Support
Cisco offers a wide range of services programs to help accelerate customer success. These innovative services
programs are delivered through a unique combination of people, processes, tools, and partners, promoting high
levels of customer satisfaction. Cisco Services help you protect your network investment, optimize network
operations, and prepare your network for new applications to extend network intelligence and the power of your
business. For more information about Cisco Services, refer to
Cisco is committed to reducing your total cost of ownership. Cisco offers a portfolio of technical support services to
help ensure that Cisco products operate efficiently, remain highly available, and benefit from the most up-to-date
system software. The services and support programs described in Table 10 are available as part of the Cisco
Carrier Ethernet Switching Service and Support solution and are available directly from Cisco and through
resellers.
Table 10.
Service and Support
Advanced Services
Features
Benefits
Cisco Total Implementation Solutions (TIS),
available directly from Cisco
available directly from Cisco
Cisco Packaged TIS, available through
resellers
resellers
● Project management
● Site survey, configuration, and deployment
● Installation, text, and cutover
● Training
● Major moves, adds, and changes
● Design review and product staging
● Site survey, configuration, and deployment
● Installation, text, and cutover
● Training
● Major moves, adds, and changes
● Design review and product staging
● Supplement existing staff
● Help ensure functions meet needs
● Mitigate risk
● Help ensure functions meet needs
● Mitigate risk
Cisco SP Base Support and Service
Provider-Based Onsite Support, available
directly from Cisco
Provider-Based Onsite Support, available
directly from Cisco
Cisco Packaged Service Provider-Based
Support, available through resellers
Support, available through resellers
● 24-hour access to software updates
● Web access to technical repositories
● Telephone support through the Cisco
● Web access to technical repositories
● Telephone support through the Cisco
Technical Assistance Center (TAC)
● Advance replacement of hardware parts
● Facilitate proactive or expedited problem
resolution
● Lower total cost of ownership by taking
advantage of Cisco expertise and
knowledge
knowledge
● Reduce network downtime
Cisco Capital
Financing to Help You Achieve Your Objectives
Cisco Capital
®
financing can help you acquire the technology you need to achieve your objectives and stay
competitive. We can help you reduce capital expenditures (CapEx). Accelerate your growth. Optimize your
investment dollars and ROI. Cisco Capital financing gives you flexibility in acquiring hardware, software, services,
and complementary third-
party equipment. And there’s just one predictable payment. Cisco Capital financing is
available in more than 100 countries.
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