Cisco Cisco IP Contact Center Release 4.6.1 Release Note

Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14

Hardware and System Software Specification

6BICM/IPCC Hardware and Software Requirements

Option 2 - Supports from 300 to 5100 Agents

Server configuration options:

• Option 2.1 (see below): Rogger configuration – this server has the ICM Router and ICM Logger collocated
• Option 2.2 (see below): Standalone Router and standalone Logger

Table 7.10: Central Controller Servers - IPCC Enterprise Hardware, Common Ground Upgrade

Option 2.1

Option 2.2

Capacity (agents)

7.0(0) and 7.1(x)

Rogger

Router

Logger

300 MCS-30-001-Class

900 MCS-40-001-Class

3000

N/A

MCS-40-001-Class

3600

N/A

MCS-40-001-Class

GEN-50-001-Class

425 MCS-30-002-Class

1275 MCS-40-002-Class

4250

N/A

MCS-40-002-Class

5100

N/A

MCS-40-002-Class

GEN-50-002-Class

Table 7.11: Agent PG Servers - IPCC Enterprise Hardware, Common Ground Upgrade

Capacity (agents)
7.0(0)

Capacity (agents)
7.1(x) **

Agent PG with
no options

Agent PG with

CAD Services **

126 178

MCS-30-001-Class

180

270

MCS-30-001-Class

420 600

MCS-40-001-Class

600

1200

MCS-40-001-Class

N/A

178 252

MCS-30-002-Class

255

382

MCS-30-002-Class

595 850

MCS-40-002-Class

850

1700

MCS-40-002-Class

N/A

** In all cases where CAD Services are co-resident, 7.1(x) capacity remains the same as 7.0(0) capacity. For example, on an Agent
PG with CAD Services, MCS-40-001-Class, with 7.1(2), agent capacity is 150.