Cisco Cisco IP Contact Center Release 4.6.1 Release Note

Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14

Hardware and System Software Specification

6BICM/IPCC Hardware and Software Requirements

7.6.11 ICM Outbound Option

This section is applicable to ICM Enterprise Edition and ICM Hosted Edition only.

Note that there can be only one instance of Outbound Option per CICM for ICM Hosted.

Table 7.50: ICM Outbound Option

Capacity

(Outbound

agents)

Server

Hardware

Other requirements and remarks

180 MCS-30-001-Class

255 MCS-30-002-Class

300 MCS-30-003-Class

360 MCS-40-001-Class

510 MCS-40-002-Class

600

Standalone
Outbound Agent
Dialer

MCS-40-003-Class

120 MCS-30-001-Class

170 MCS-30-002-Class

200 MCS-30-003-Class

240 MCS-40-001-Class

340 MCS-40-002-Class

400

Outbound Agent
Dialer Co-
Resident with
TDM ACD PG
(Applicable to
ICM Enterprise
only)

MCS-40-003-Class

For Avaya Based Deployments

– Standalone Dialer Required –

1 (or more) x Intel Dialogic board (D/120JCT-L-S,
D/240SC, D/160SC, D/480JCT, D/240PCI-T1,
D/240JCT-T1, D/300PCI-E1, D/300JCT-E1)
Dialogic System Release 6.0(0) and GlobalCall
protocol package 4.2.

See sections below for additional dialer information.

Required Dialogic Software

The following Dialogic software must be installed in order to use the Outbound Option Dialer component:

• Intel Dialogic System Release 6.0
• Intel Dialogic GlobalCall Protocol Package 4.2

Dialogic Card Requirements

Dialogic telephony cards are an integral part of Outbound Option. These cards reserve agents and place customer calls as well as
detect voice, signal tones, and answering machines. Dialogic offers many different types of cards with varying numbers of ports, bus
types, and connection methods. .Refer to the Dialogic documentation for information about compatibility between Dialogic
hardware/software and Microsoft Windows operating systems.