Cisco Cisco IP Contact Center Release 4.6.1 Release Note

The Cisco Data Store server must be deployed standalone and cannot be installed on any ICM or Siebel Communication Server. 

20,000 

CDS for Siebel 

MCS-40-003-Class 

Maximum 50 CTI Drivers for Siebel can connect to the 
CDS Server 

For additional CTI compatibility information, please refer to the CTI Compatibility matrix which can be found at: 

 

The CRM Connector server provides the Unified CC Enterprise solution connectivity for CRM Adapters for the 
Saleforce.com, PeopleSoft and Microsoft CRM 3.0; it must be deployed on a standalone system.  It must not be co-
resident with other Unified CC Enterprise solution components. 

 for operating system requirements for the CRM Connector server. 

 

MCS-30-004-Class 

900 7.5 

See: 

 

MCS-40-005-Class 

1800 15 

See: 

 

* The above dimensioning guidelines and parameters were developed in a lab testing environment that included a test 
CRM system setup or an equivalent CRM simulator. Actual quality of service (delays, responsiveness, etc.) 
experienced by the contact center agents may vary from the above dimensioning guidelines/parameters. These 
variations include structure and size of the CRM database, overall level of the CRM tuning, intensity of the contact 
processing workflow(s), as well as other CRM configuration and topology variables outside of the scope of the Cisco 
connector. It is for this reason that Cisco highly recommends an in-house load test early in a connector deployment 
project to make sure that the total quality of service under load is satisfactory. 

 

The Administration Tool is usually installed on the CRM Connector Server.  See CRM Connector Server for system 
requirements.