Cisco Cisco Unified Contact Center Enterprise 9.0(2) Installation Guide

For information about autoconfiguration maintenance, see the section 

.

Figure 12: Skill Group Explorer with Red Circle Icon

Autoconfiguration settings cannot be changed on Unified ICME. If you want to make a change
to an agent, skill group, or service, you must do so on the child Unified CCX system using the
CRS Administration web interface.

Note: Do not confuse IPCC Gateway autoconfiguration with Agent autoconfiguration, which
activates the AgentCfg utility to maintain agent configuration data for the peripheral.

Agent autoconfiguration is a check box option available on the Advanced tab in the PG Explorer.
Be sure that Agent autoconfiguration is disabled so that the IPCC Express Gateway PG can
function properly.

For detailed information about configuring Unified CCX, see the Cisco CRS Administration
Guide.

Routing in IPCC Express Gateway Deployments

In the IPCC Express Gateway deployment model, the Unified CCX child is integrated with the
Unified ICME parent as an ACD, and all the Unified ICME routing concepts, namely, pre-routing,
translation-routing, and post-routing are supported in this deployment model.

Cisco IPCC Gateway Deployment Guide for Unified ICME, Unified CCE, and Unified CCX, Enterprise Releases 7.2(1) and Express Release 5.0(1)