Cisco Cisco IPCC Web Option Release Note
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x)
Rev. 1.30
Hardware and System Software Specification
4BSoftware Upgrade Considerations
©2010 Cisco Systems, Inc.
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5.7 Unified ICM Hosted Hardware Requirements
This section assists you in selecting hardware servers for ICM Hosted,
For clarity, only MCS family processors are specified below for the NAM and CICM Router nodes. Where non-MCS
hardware is deployed (or being purchased), the equivalent type / number of processors (including speed), available
memory (RAM), disk (capacity and controller architecture), and overall server capacity profile must meet or exceed that
of the corresponding MCS model. Refer to
hardware is deployed (or being purchased), the equivalent type / number of processors (including speed), available
memory (RAM), disk (capacity and controller architecture), and overall server capacity profile must meet or exceed that
of the corresponding MCS model. Refer to
covering new deployments and technology
refresh as well as common ground upgrade. (These are minimum requirements.)
Table 5-33: NAM Router and NAM Logger Servers, Unified ICMH
Server Class
Capacity
(cps)
Other Requirements
NAM Router
NAM Logger
MCS-40-002-Class GEN-50-002-Class
180
NAM Routers requires the addition of a 3
rd
Network Interface
Card for connecting to a Signaling Access Network. Refer to
the “Setup and Configuration Guide for Cisco Unified ICM
Hosted “.
the “Setup and Configuration Guide for Cisco Unified ICM
Hosted “.
MCS-40-003-Class
GEN-50-003-Class
255
MCS-40-003-Class
GEN-50-005-Class
300
Table 5-34: CICM Router and CICM Logger Servers, Unified ICMH
Server Class
Capacity (agents)
CICM Router
CICM Logger
BHCA
Agents
MCS-40-002-Class GEN-50-002-Class
216,000
7200
129,600
12960
86,400
17280
MCS-40-003-Class GEN-50-003-Class
306,000
10200
183,600
18360
122,400
24480
MCS-40-003-Class GEN-50-005-Class
360,000
12000
216,000
21600
144,000
28800
Note: A quad processor class server should be substituted for the CICM Router server where greater than ten (10)
customer instances are deployed.
customer instances are deployed.
6
The Multiple-NAM deployment model, which provides for NAM pair redundancy for high availability and increased scalability, is
outside the scope of this document. Consult Cisco directly for capacity and sizing consultation with Multiple-NAM configurations.