Cisco Cisco Unified Contact Center Enterprise 9.0(2) Technical References
10
Overview
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1.1. ICM/VRU Configuration
The typical configuration consists of a VRU system and a PG (or two PG’s
if duplexed) on an Ethernet hub. Each VRU PG is capable of connecting
32 VRUs simultaneously.
if duplexed) on an Ethernet hub. Each VRU PG is capable of connecting
32 VRUs simultaneously.
10 Base-T
Ethernet Hub
VRU
PG B
PG A
Fig u re 1: Co n fig u ra tio n
Note:
Bandwidth to the Central Controller is sufficient to support the number of
VRUs connected. Contact your Cisco representative for a network
analysis.
VRUs connected. Contact your Cisco representative for a network
analysis.
1.2. VRU Interface Requirements
The VRU PG requires a TCP/IP connection to the VRU. The VRU must
provide an IP address and a TCP port number for the PG to connect to.
provide an IP address and a TCP port number for the PG to connect to.
The VRU must implement the required interface defined in the document
Cisco Unified ICM/VRU Interface Specification.
Cisco Unified ICM/VRU Interface Specification.
1.3. Hardware and Software Requirements
The VRU PG requires a 10-Megabit Ethernet or equivalent physical
connection to the VRU. The VRU PG can communicate remotely with
VRUs via a TCP/IP network. However, you must ensure that the network
link between the PG and VRU system has the bandwidth to support the
call load for VRU.
connection to the VRU. The VRU PG can communicate remotely with
VRUs via a TCP/IP network. However, you must ensure that the network
link between the PG and VRU system has the bandwidth to support the
call load for VRU.