Cisco Cisco Unified Contact Center Enterprise 9.0(2) User Guide

WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted Editions

Agent By Team Reports

2      IPCC Agent Report Templates

agteam28: Agent Team Real Time All Fields Report

The Enterprise Name of the agent team and the Agent Team Skill ID.

Derived from: Agent_Team.EnterpriseName + Agent_Team.AgentTeamID

Subject

A table of all the selected agent teams listing all the 

available agent real-time report data. 

Fields applicable to a voice domain only are prefixed with 

an asterisk (*). Such fields are not applicable for e-mail 

or collaboration media.

Note: In the following descriptions, agent-dialed 

outbound calls or tasks are different from Outbound 

Option calls that are program-dialed outbound calls. Only 

fields specified as Outbound Option contain automated 

call data. In all other cases, outbound calls are 

agent-dialed ones.

Purpose

To show all the available agent-team real-time data in the 

Agent_Real_Time database table so that you can select 

which data you want for a customized agent-team 

real-time report.

Note: This report is designed to be saved and exported 

or copied to another format. For example, you can export 

the report to an Excel spreadsheet and modify the report 

to suit your needs. If that is not acceptable, you can also 

use a third-party tool to customize your report. 

Applicable 

environment

IPCC and/or ICM

Template type

Real-time table

Default sort order

By Team, Last Name, First Name, Agent Skill Target ID

Drilldowns available

No

Schema database 

tables

Agent 

Person

Media_Routing_Domain

Agent_Real_Time

Agent_Team_Member

Agent_Team, Skill_Group