Cisco Cisco Unified Contact Center Enterprise 9.0(2) User Guide
IPCC Peripheral Service Reports
4 IPCC Peripheral Service Report Templates
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WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted Editions
*Completed Tasks Avg Aban Wait
The average delay time of tasks to the service abandoned in queue in the half hour
interval.
interval.
Derived from: Service_Half_Hour.DelayQAbandTimeToHalf /
Service_Half_Hour.CallsAbandQToHalf
Service_Half_Hour.CallsAbandQToHalf
Service Summary
A summary of service activity for each service in the half hour interval.
Report Summary
A summary of service activity for all services in the half hour interval.
persvc25: Peripheral Service Agent Daily Report
Overview:
Subject
A daily table summary of agent call activity in the selected
peripheral service(s)
Note: This report displays the same data as the Persvc24 report,
except the data here is broken down by day instead of by half
hour.
Fields applicable to a voice domain only are prefixed with an
asterisk (*). Such fields are not applicable for e-mail or
collaboration media.
peripheral service(s)
Note: This report displays the same data as the Persvc24 report,
except the data here is broken down by day instead of by half
hour.
Fields applicable to a voice domain only are prefixed with an
asterisk (*). Such fields are not applicable for e-mail or
collaboration media.
Purpose
Shows agent call activity in the selected services for the selected
time period.
Note: This report and the persvc24 report are applicable to agent
services only and are for IVRs that support Service Control and
that have queue reporting enabled. Calls that do not terminate on
an IVR port due to all port busy condition receive a busy tone and
are not counted within this report.
time period.
Note: This report and the persvc24 report are applicable to agent
services only and are for IVRs that support Service Control and
that have queue reporting enabled. Calls that do not terminate on
an IVR port due to all port busy condition receive a busy tone and
are not counted within this report.
Applicable environment
IPCC and/or ICM
(This report and the persvc24 report are applicable to agent
services only, not IVR services)
(This report and the persvc24 report are applicable to agent
services only, not IVR services)
Template type
Historical table
Default sort order
By Service.EnterpriseName and then by the date and time.
Drilldowns available
Yes
Schema database
tables
tables
Service
Service_Half_Hour
Service_Half_Hour