Cisco Cisco Unified Contact Center Enterprise 9.0(2) User Guide
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WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted Editions
IPCC Peripheral Skill Group Reports
5 IPCC Skill Group Report Templates
perskg31: IPCC Peripheral Skill Group Task Summary Half Hour Report
Data:
Media
The skill group's media routing domain.
Derived from: Media_Routing_Domain.EnterpriseName
Skill Group
The skill group's enterprise name and skill target ID
Derived from: Skill_Group.EnterpriseName and (Skill_Group.SkillTargetID)
DateTime (no label)
The date and time of the selected row's data in MM/DD/YYYY (month, day, year)
format.
format.
Derived from: Skill_Group_Half_Hour.DateTime
Queued
The number of tasks queued to the skill group in the half hour interval.
Derived from: Skill_Group_Half_Hour.RouterQueueCallsToHalf
Overview:
Subject
A table of the selected Peripheral Skill Group(s) showing each skill
groups' call statistics, gathered in half-hour increments.
Note: Completed task data is for all tasks that completed during
the time shown (that is, on the row in the report). This includes
any tasks which began before the time frame shown. However,
this does not include tasks where the caller abandoned in the local
ACD queue.
This report displays the same data as the Entskg31 report except
that this report is organized by media rather then by skill group.
Fields applicable to a voice domain only are prefixed with an
asterisk (*). Such fields are not applicable for e-mail or
collaboration media.
groups' call statistics, gathered in half-hour increments.
Note: Completed task data is for all tasks that completed during
the time shown (that is, on the row in the report). This includes
any tasks which began before the time frame shown. However,
this does not include tasks where the caller abandoned in the local
ACD queue.
This report displays the same data as the Entskg31 report except
that this report is organized by media rather then by skill group.
Fields applicable to a voice domain only are prefixed with an
asterisk (*). Such fields are not applicable for e-mail or
collaboration media.
Purpose
Shows the task activity for the selected skill groups for the
selected time period.
selected time period.
Applicable environment
IPCC only
Template type
Historical table
Default sort order
By media routing domain, skill group, and then by date and time
Drilldowns available
When selected from the Base Only Skill Group template
subcategory (that is, used as a base only skill group report), Yes.
When selected from the Peripheral Skill Group template
subcategory (that is, used as a peripheral skill group report), No.
subcategory (that is, used as a base only skill group report), Yes.
When selected from the Peripheral Skill Group template
subcategory (that is, used as a peripheral skill group report), No.
Schema database
tables
tables
Media_Routing_Domain
Skill_Group
Skill_Group_Half_Hour
Skill_Group
Skill_Group_Half_Hour