Cisco Cisco Unified Contact Center Enterprise 9.0(2) User Guide
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WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted Editions
IPCC Peripheral Skill Group Reports
5 IPCC Skill Group Report Templates
Report Summary
The total for all fields for all skill groups in the report.
perskg33: IPCC Peripheral Skill Group Performance Summary Half Hour
Report
Data:
Media
The skill group's media routing domain.
Derived from: Media_Routing_Domain.EnterpriseName
Skill Group
The skill group's enterprise name and skill target ID
Derived from: Skill_Group.EnterpriseName and (Skill_Group.SkillTargetID)
DateTime (no label)
The date and time of the selected row's data in MM/DD/YYYY (month, day, year) and
HH:MM:SS (hour, minute, second) format.
HH:MM:SS (hour, minute, second) format.
Derived from: Skill_Group_Half_Hour.DateTime
Overview:
Subject
A table of the selected Peripheral Skill Group(s) showing
performance statistics, gathered in half-hour increments.
This report displays the same data as the Entskg23 report except
that this report is organized by media rather then by skill group.
Fields applicable to a voice domain only are prefixed with an
asterisk (*). Such fields are not applicable for e-mail or
collaboration media.
performance statistics, gathered in half-hour increments.
This report displays the same data as the Entskg23 report except
that this report is organized by media rather then by skill group.
Fields applicable to a voice domain only are prefixed with an
asterisk (*). Such fields are not applicable for e-mail or
collaboration media.
Purpose
To show the half-hour performance of the selected skill groups for
the selected time period.
the selected time period.
Applicable environment
IPCC only
Template type
Historical table
Default sort order
By media routing domain, skill group, and then by date and time
Drilldowns available
When selected from the Base Only Skill Group template
subcategory (that is, used as a base only skill group report), Yes.
When selected from the Peripheral Skill Group template
subcategory (that is, used as a peripheral skill group report), No.
subcategory (that is, used as a base only skill group report), Yes.
When selected from the Peripheral Skill Group template
subcategory (that is, used as a peripheral skill group report), No.
Schema database
tables
tables
Media_Routing_Domain
Skill_Group
Skill_Group_Half_Hour
Skill_Group
Skill_Group_Half_Hour