Cisco Cisco Unified Contact Center Enterprise 9.0(2) User Guide
Agent By Agent Reports
2 IPCC Agent Report Templates
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WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted Editions
Media Summary
The field totals for the agent data for all skill groups in the media routing domain into
which the agents were logged during the given interval.
which the agents were logged during the given interval.
Report Summary
The field totals for all agents in the report.
agent24: Agent Performance Summary Daily Report
Data:
Agent Name
The last and first name of the agent in the skill group in which agent resides.
Derived from:
Person.LastName "," Person.FirstName
Person.LastName "," Person.FirstName
Overview:
Subject
A table of selected agents showing logged on time, ASA,
and time allocations across all agent states, gathered in
day increments.
Note: This report contains the same data as
the Agent23 report except that the data is
ordered by day rather than by half hour.
Purpose
To show agent daily performance for the selected time
period.
Applicable
environment
IPCC and/or ICM
Template type
Historical table
Default sort order
By agent last name, first name, media routing domain,
skill group, and date
Drilldowns available
No
Schema database
tables
Agent
Person
Media_Routing_Domain
Agent_Skill_Group_Half_Hour
Skill_Group
Agent_Half_Hour