Cisco Cisco Unified Contact Center Enterprise 9.0(2) User Guide
6-
6
WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted Editions
Trunk group for IP-IVR reports
Trunk Group for IP IVR Report Templates
Idle
The number of non-busy trunks in the group now.
Derived from: Trunk_Group_Half_Hour.TrunksIdle
Inbound Time
The time in HH:MM:SS (hours, minutes, seconds) that trunks in the group have been in
use for inbound tasks in the half hour interval.
use for inbound tasks in the half hour interval.
Derived from: Trunk_Group_Half_Hour.InUseInboundTimeToHalf
Recovery Day
A value used internally by ICM software to track virtual time.
Derived from: Trunk_Group_Half_Hour.RecoveryDay
Outbound Time
The time in HH:MM:SS (hours, minutes, seconds) that trunks in the group have been in
use for outbound tasks in the half hour interval.
use for outbound tasks in the half hour interval.
Derived from: Trunk_Group_Half_Hour.InUseOutboundTimeToHalf
Recovery Key
A value used internally by ICM software to track virtual time.
Derived from: Trunk_Group_Half_Hour.RecoveryKey
DB DateTime
The date and time that data was last written to the ICM historical database (HDS) from
the logger database. This is different from the time that the data was created. This is
useful if you are extracting data from the historical database and you want to see when
it was last updated.
the logger database. This is different from the time that the data was created. This is
useful if you are extracting data from the historical database and you want to see when
it was last updated.
Derived from: Trunk_Group_Half_Hour.DbDatetime
trkgrp20: All Ports Busy Real Time Report
Overview:
Subject
A bar graph of the time (in seconds) that all ports were busy since
the end of the last half-hour interval.
the end of the last half-hour interval.
Purpose
To show current amount of activity on IVR ports
Use this report to ensure that your system is performing
optimally. You should alert your system administrator if you see a
consistent pattern of greater than half-hour all trunk busy
conditions. This is an early warning that more IVR ports are
needed to fulfill your queuing requirements.
Use this report to ensure that your system is performing
optimally. You should alert your system administrator if you see a
consistent pattern of greater than half-hour all trunk busy
conditions. This is an early warning that more IVR ports are
needed to fulfill your queuing requirements.
Applicable environment
IPCC
Template type
Real-time bar graph
Default sort order
By IVR port trunk group