Cisco Cisco Unified Contact Center Enterprise 9.0(2) User Guide
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WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted Editions
About this Guide
Objective
This manual describes the Cisco IPCC WebView report templates.
See the WebView online help and the manuals listed in
Audience
This document is intended as a reference guide for Cisco ICM IP
Contact Center administrators or supervisors.
Organization
The manual is divided into the following chapters.
Chapter
Description
Describes the IPCC agent report
templates.