Cisco Cisco Prime Unified Service Monitor 9.0 Information Guide
Q&A
© 2012 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.
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Cisco Prime Unified Service Monitor 8.7
Q. What is Cisco Prime
™
Unified Service Monitor (USM)?
A. Cisco Prime Unified Service Monitor is part of the Cisco Prime Unified Communications Management Suite
(UCMS). It provides a low-cost, reliable method of monitoring and evaluating the quality of voice in Cisco
®
Unified Communications (UC) Solutions. It continuously monitors active calls supported by the Cisco Unified
Communications system and provides near real-time notification when the voice quality of a call, represented
as end-user experience expressed by a Mean Opinion Score (MOS), fails to meet a user-defined quality
threshold. It also provides a variety of reports that characterize the user experience as measured by the
system and provide details on the endpoints that are most affected due to voice quality alerts. In addition to
call quality analysis, Cisco Prime Unified Service Monitor can perform call classification based on dial plan for
each cluster that is managed using Cisco Prime Unified Service Monitor. Cisco Prime Unified Service Monitor
provides system-defined call types and also allows users to create user-defined call types to correctly classify
the calls. The filter-based, on-demand reports for call detail records (CDRs) provide further visibility into
various call details needed for analysis or reporting.
Q. What is Cisco Prime?
A. Cisco Prime for Enterprise is an innovative strategy and portfolio of management products that empower IT
departments to more effectively manage their networks and the services they deliver. Cisco Prime is built
upon a network services management foundation and a set of common attributes. It delivers an intuitive
workflow-oriented user experience across Cisco architectures, technologies, and networks. Cisco Prime
simplifies network management, improves operations efficiency, reduces errors, and makes the delivery of
network services more predictable.
Q. What are the components of Cisco Prime Unified Service Monitor?
A. The Cisco Prime Unified Service Monitor voice quality solution consists of central Cisco Prime Unified Service
Monitor software and Cisco 1040 Sensor hardware.
The Cisco Prime Unified Service Monitor application software receives voice quality information from Cisco
1040 Sensors, Cisco Network Analysis Module (NAM), and Cisco Unified Communications Manager 4.2 or
later systems. Users can configure MOS thresholds on a per codec basis; alerts are sent to an upstream
application such as Cisco Prime Unified Operations Manager when a MOS threshold is violated. Cisco Prime
Unified Service Monitor allows users to understand the service quality experience at a system level through
Cisco Voice Transmission Quality (VTQ) support and in real time through the Cisco 1040 Sensors and NAM.
Q. What are the key benefits of Cisco Prime Unified Service Monitor 8.7?
A. The key benefits are:
●
Supports the latest releases of Cisco Unified Communications Solution components
●
Integrates with Cisco Prime
Unified Operations Manager UC Opsview Dashboard, Diagnostics View, and
Fault Monitor
●
Provides real-time alerting and reporting on call quality metrics
●
Uses call metrics from Cisco Unified Communications Manager, Cisco NAM, Cisco 1040 Sensors