Cisco Headend System Release 2.7 Installation Guide
4023737 Rev C
iii
Contents
About This Guide
vii
Chapter 1 Introducing System Release 2.7/3.7/4.2 Service Pack 3 1
Major Improvements to SR 2.7/3.7/4.2 SP3 ........................................................................ 2
What Are the Site Requirements? .......................................................................................... 4
What Are the Known Issues? ................................................................................................. 7
What CRs Are Included in This Service Pack? .................................................................... 8
What Are the Site Requirements? .......................................................................................... 4
What Are the Known Issues? ................................................................................................. 7
What CRs Are Included in This Service Pack? .................................................................... 8
Chapter 2 DNCS Pre-Upgrade Procedures
13
When to Complete These Procedures ................................................................................. 15
Enabled Features .................................................................................................................... 17
Plan Which Optional Features Will Be Supported ............................................................ 19
Verify the Integrity of the CDs ............................................................................................. 20
Verify the Integrity of the Maintenance CD ....................................................................... 22
Upgrade the RNCS (Optional) ............................................................................................. 23
Check Available Disk Space ................................................................................................. 24
Run the Doctor Report .......................................................................................................... 25
Examine Mirrored Devices ................................................................................................... 26
Verify that the Boot Device is Correctly Configured ........................................................ 27
Verify that the Dump Device is Correctly Configured ..................................................... 28
Verify SAItools Version ........................................................................................................ 29
Back Up Various Data Files .................................................................................................. 31
Check the EAS Configuration—Pre-Upgrade ................................................................... 32
Obtain DNCS System Configuration .................................................................................. 33
Collect Network Information ............................................................................................... 34
Check and Record Sessions .................................................................................................. 36
Back Up the DNCS and Application Server File Systems ................................................ 38
Stop the dhctStatus, signonCount, and cmd2000 Utilities ............................................... 39
Back Up and Delete the copyControlParams File ............................................................. 42
Verify DBDS Stability ............................................................................................................ 43
Back Up the Informix Database ........................................................................................... 44
Suspend Billing and Third-Party Interfaces ....................................................................... 45
Stop the cron Jobs ................................................................................................................... 46
Stop Basic Backup or Auto Backup Servers ....................................................................... 48
Remove the NMI Software ................................................................................................... 49
Stop System Components ..................................................................................................... 50
Ensure No Active Database Sessions on the DNCS .......................................................... 53
Enabled Features .................................................................................................................... 17
Plan Which Optional Features Will Be Supported ............................................................ 19
Verify the Integrity of the CDs ............................................................................................. 20
Verify the Integrity of the Maintenance CD ....................................................................... 22
Upgrade the RNCS (Optional) ............................................................................................. 23
Check Available Disk Space ................................................................................................. 24
Run the Doctor Report .......................................................................................................... 25
Examine Mirrored Devices ................................................................................................... 26
Verify that the Boot Device is Correctly Configured ........................................................ 27
Verify that the Dump Device is Correctly Configured ..................................................... 28
Verify SAItools Version ........................................................................................................ 29
Back Up Various Data Files .................................................................................................. 31
Check the EAS Configuration—Pre-Upgrade ................................................................... 32
Obtain DNCS System Configuration .................................................................................. 33
Collect Network Information ............................................................................................... 34
Check and Record Sessions .................................................................................................. 36
Back Up the DNCS and Application Server File Systems ................................................ 38
Stop the dhctStatus, signonCount, and cmd2000 Utilities ............................................... 39
Back Up and Delete the copyControlParams File ............................................................. 42
Verify DBDS Stability ............................................................................................................ 43
Back Up the Informix Database ........................................................................................... 44
Suspend Billing and Third-Party Interfaces ....................................................................... 45
Stop the cron Jobs ................................................................................................................... 46
Stop Basic Backup or Auto Backup Servers ....................................................................... 48
Remove the NMI Software ................................................................................................... 49
Stop System Components ..................................................................................................... 50
Ensure No Active Database Sessions on the DNCS .......................................................... 53