Cisco Cisco AnyConnect Secure Mobility Client v2.x Troubleshooting Guide

Login error.

Message originated from the Cisco secure gateway. The secure gateway detected an 

error during login.

Try a new VPN connection.

Login failed.

Message originated from the Cisco secure gateway. The VPN connection could not be 

established. The most likely cause of this error is invalid credentials.

Verify your login credentials and try a new VPN connection.

Login failed: Message

Message originated from the Cisco secure gateway. The VPN connection could not be 

established. The message following “Login failed:” indicates the reason.

Try using the reason in the message to resolve the issue and try a new 

VPN connection.

Network access is restricted due to an administrator configured timer expiration. 

The connection must be retried manually.

AnyConnect is configured with a connect failure policy of “closed”, and a captive portal 

remediation time-out setting expired. You may be located at a coffee shop, airport or hotel, where 
an Internet service provider is restricting access to the Internet. AnyConnect grants full network 
access for a limited period specified by the remediation time-out so you can attempt to satisfy the 
Internet service provider requirements. To protect the endpoint, AnyConnect restricts access after 
the timer expires. 

Start a web browser and satisfy the conditions of the service provider. 

The remediation timer restarts. Retry the connection. 

New Password Required but user not allowed to change.

Message originated from the Cisco secure gateway. A password change is required to 

log in. An expired password is most likely the cause. The user does not have permission to change 
his/her own password.

Report the issue to your organization's technical support.

New password way too big.

Message originated from the Cisco secure gateway. The length of the entered password 

exceeds the maximum length allowed.

Consult your corporate guidelines to change your password.