Cisco Cisco AnyConnect Secure Mobility Client v2.x Troubleshooting Guide

An internal error occurred while creating the DART bundle. Please try again later.

Creation of the DART bundle failed due to an internal processing error.

Restart the computer. Install the latest release of DART and run it to 

attempt the collection of another DART bundle. (See 

.) If the problem persists, report the error to your organization's technical support.

Open a case with the Cisco Technical Assistance Center (TAC).

An unknown error has occurred in the VPN client service while trying to reconnect.

The VPN connection was terminated without a reconnect reason code because of a flaw 

in the client software.

Try starting a new VPN connection. Run DART. (See 

.) Report the error to your organization's technical support and 

include the DART bundle.

Open a case with the Cisco Technical Assistance Center (TAC) 

and include the DART bundle.

An unknown error occurred while creating the DART bundle, possibly due to 

restricted file permissions. Please try again later.

Creation of the DART bundle failed. Common causes may include a failure to write to, 

read from, or move a file, possibly due to restricted user access to it.

Try recreating the DART bundle.

An unknown termination error has occurred in the client service.

The VPN connection or AnyConnect client service was terminated without a 

termination reason code, due to a flaw in the client software. Typically, a reason code is generated, 
exposing a more detailed message.

Restart the computer and device, then try starting a new VPN 

connection. If the error reoccurs, run DART. (See 

.) Report the error to your organization's technical support and include the DART 

bundle.

Open a case with the Cisco Technical Assistance Center (TAC) 

and include the DART bundle if you cannot resolve the issue.

Another user has logged into your computer locally, and only one local user is 

allowed. The VPN connection has been disconnected. Close all sensitive networked 

applications.

AnyConnect disconnected from the VPN because another user logged into the local 

console, the AnyConnect client profile Retain VPN on Logoff parameter is enabled, and the 
associated User Enforcement parameter is set to “Same user only.” The client is configured to retain