Cisco Cisco AnyConnect Secure Mobility Client v2.x Troubleshooting Guide

VPN Service not available. Exiting.

The AnyConnect agent is not communicating. Likely causes include one of the 

following:

The AnyConnect agent did not start. Because AnyConnect is configured to run in Start Before 
Logon mode, it exited to keep from blocking the user.

AnyConnect is not installed.

Try a new VPN connection. If the problem persists, ask your 

organization's technical support for instructions on how to reinstall AnyConnect, then start a new 
VPN connection. If the problem continues to persist, run DART. (See 

.) Report the error to your organization's technical support and include 

the DART bundle.

Report the problem to Cisco TAC and include the DART 

bundle.

When in the Secure Vault, use the “Launch Login Page” button on the desktop to 

relaunch the client.

Cisco Secure Desktop was detected as running on the endpoint. 

Click Launch Login Page inside the Secure Desktop to launch the 

client inside the Secure Desktop to continue using the VPN connection.

You have no dial-in permission.

The user’s account does not have permission to access the network remotely.

Report the error to your organization's technical support.

You need to log on with the service provider before you can establish a VPN 

session. You can try this by visiting any website with your browser.

The user may be located at a coffee shop, airport, or hotel, where an internet service 

provider is restricting access to the Internet. A VPN connection cannot be established.

Look for a second message to identify actions to correct the situation. 

Open a web browser to see if you can satisfy the conditions for Internet access. Then retry the VPN 
connection.

Your account is disabled.

The user’s account is disabled and cannot be used to access the VPN.

Report the error to your organization's technical support.