Cisco Cisco Computer Telephony Integration OS 8.5 Reference Guide
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CTI Driver for Siebel 7 Reference Guide for Cisco ICM/IPCC Enterprise & Hosted Editions
Cisco CTI OS Release 7.2(1)
Chapter 3 Customization
CCM Silent Monitor Support
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CCM Silent Monitor is supported for the following versions
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Call Manager: Version 6.0 or higher
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IPCC: Version 7.2(1) or higher
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Supervisor Desktop: CTIOS Supervisor Desktop Application Version 7.2 (1)
Type: C++ , Java, and .NET; No device (hard phone) required on Supervisor desktop
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Agent Desktop: Siebel CTI with Siebel Driver version 7.0 or higher
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Agent Desktop Device: Type 79x1 Cisco phone (7941, 7961, or 7971)
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Because silent monitor calls are estimated to be twice as expensive as standard call, using CCM
silent monitor reduces the total BHCA that can be supported by IPCC. The impact to performance
is listed in the Hardware & System Software Spec. (Bill of Materials) for Cisco ICM/IPCC
Enterprise & Hosted Editions located at:
silent monitor reduces the total BHCA that can be supported by IPCC. The impact to performance
is listed in the Hardware & System Software Spec. (Bill of Materials) for Cisco ICM/IPCC
Enterprise & Hosted Editions located at:
•
Refer to the following guides to get more detail information on CCM Silent Monitor configuration
and troubleshooting:
and troubleshooting:
–
CTI OS System Manager's guide
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CTI OS Supervisor Desktop Guide
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CTI OS Developer's Guide
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CTI OS Troubleshooting Guide