Cisco Cisco Computer Telephony Integration OS 8.5 Reference Guide
5-7
CTI Driver for Siebel 7 Reference Guide for Cisco ICM/IPCC Enterprise & Hosted Editions
Cisco CTI OS Release 7.2(1)
Chapter 5 Troubleshooting and Testing
Troubleshooting Problems
•
Cisco Data Store is not installed and running. Possibly the old Cisco Data Store installation did not
require it to be running and any first time connection would start Cisco Data Store for the rest of the
users. With a socket Cisco Data Store installation, it must be running prior to any user trying to
establish a connection. Also, every Cisco Data Store user needs to verify if a connection is alive and
if not it is not, it must be reconnected on every transfer attempt if they need to retrieve data from
Cisco Data Store.
require it to be running and any first time connection would start Cisco Data Store for the rest of the
users. With a socket Cisco Data Store installation, it must be running prior to any user trying to
establish a connection. Also, every Cisco Data Store user needs to verify if a connection is alive and
if not it is not, it must be reconnected on every transfer attempt if they need to retrieve data from
Cisco Data Store.
The following might happen in a log:
10/26/02 15:31:15.816 2244 siebmtshmw [DRIVER] *** Detected FAILURE for CiscoDataStore
connection, connecting ...
10/26/02 15:31:15.816 2244 siebmtshmw Attempting to resolve hostname [R12KSA01] to IP
address (gethostbyname).
10/26/02 15:31:15.816 2244 siebmtshmw [call.5000.314.805] eCallDataUpdateEvent
10/26/02 15:31:15.816 2244 siebmtshmw ** Attempting to connect to server [R12KSA01
(172.18.20.253) port:42029] **
....
10/26/02 15:31:16.878 2244 siebmtshmw CNetPort(05C141C0)::Open, WARNING,, Connection to
Host[], Target machine
refused connection. (WSAECONNREFUSED), Error Number(10061).
10/26/02 15:31:16.878 2244 siebmtshmw CCilConnection(05C14458)::OpenConnection, FAILED
10/26/02 15:31:16.878 2244 siebmtshmw Connection disconnected, host [R12KSA01].
10/26/02 15:31:21.879 2244 siebmtshmw [DRIVER] Unable to connect to CiscoDataStore.
10/26/02 15:31:21.879 2244 siebmtshmw CTestSession::OnConnectionFailure,
(MessageID:eOnConnectionFailure
EventTime:27076878 ReasonCode:3 FailedServer:R12KSA01)
This indicates that the connection is maintained automatically whenever Cisco Data Store starts.
Recommended Action
Verify Cisco Data Store status by doing the following:
•
Check if Cisco Data Store was installed on R12KSA01 and the default port was chosen as 42029 by
checking the Registry on the R21KSA01 machine:
checking the Registry on the R21KSA01 machine:
HKLM\Software\Cisco Systems\ObjectStoreserverSocket\Conections
"ListenPort"=42029 (in decimal)
•
Start Cisco Service Control (via Program Files) on R12KSA01. An entry for a newly installed Cisco
Data Store displays; select it and click the Start button. The cmd window should display and
indicate that Cisco Data Store is running and listening on port 42029.
Data Store displays; select it and click the Start button. The cmd window should display and
indicate that Cisco Data Store is running and listening on port 42029.
•
Do the following:
–
If the connection to Cisco Data Store is unavailable from a client machine, try pinging the Cisco
Data Store machine.
Data Store machine.
–
Verify if the machine where the driver is installed (Siebel Comm Server).
–
If you do not have the Cisco Data Store installed, see
for installation
instructions.
–
After performing these items, do the transfer again and check if the connection to Cisco Data
Store is re-established and bookmark it.
Store is re-established and bookmark it.