Cisco Cisco Unified Customer Voice Portal 10.5(1) Developer's Guide

OICE

LEMENT

: D

IGITS

ITH

ONFIRM

ISCO

CVP V

OICE

XML 3.1

Element Specifications

Audio Groups

Digits Capture

Name (Label)

Req’d

Max 1

Notes

digits_initial_audio_group
(Digits Initial)

Yes

Played when the voice element first begins.

digits_nomatch_audio_group
(Digits NoMatch)

Played when a nomatch event occurs during digits input capture. The nomatch event
count corresponds to the audio group count. If not specified, the initial audio group will
be played in the event of a nomatch.

digits_noinput_audio_group
(Digits NoInput)

Played when a noinput event occurs during digits input capture. The noinput event
count corresponds to the audio group count. If not specified, the initial audio group will
be played in the event of a noinput.

digits_help_audio_group
(Digits Help)

Played when a help event is triggered during digits input capture.  The help event count
corresponds to the audio group count.  By default, the help event can be triggered by
the voice input “help”. Additionally, other voice and DTMF inputs can be used to
trigger the help event by configuring a hotlink to throw a help event.  If the audio group
is not specified, a help event will trigger the nomatch audio group to play (or the initial
audio group if nomatch audio group is not specified).

Digits Confirm

Name (Label)

Req’d

Max 1

Notes

confirm_initial_audio_group
(Confirm Initial)

Yes

Played when confirmation first begins.

confirm_nomatch_audio_group
(Confirm NoMatch)

Played when a nomatch event occurs during confirmation. The nomatch event count
corresponds to the audio group count. If not specified, the confirm initial audio group
will be played in the event of a nomatch.

confirm_noinput_audio_group
(Confirm NoInput)

Played when a noinput event occurs during confirmation. The noinput event count
corresponds to the audio group count. If not specified, the confirm initial audio group
will be played in the event of a noinput.

confirm_help_audio_group
(Confirm Help)

Played when a help event is triggered during confirmation.  The help event count
corresponds to the audio group count.  By default, the help event can be triggered by
the voice input “help”. Additionally, other voice and DTMF inputs can be used to
trigger the help event by configuring a hotlink to throw a help event.  If the audio group
is not specified, a help event will trigger the confirm nomatch audio group to play (or
the confirm initial audio group if confirm nomatch audio group is not specified).

disconfirmed_audio_group
(Disconfirmed)

Played after the caller disconfirms a captured digits entry. Upon reaching the

max_disconfirmed_count

, the prompt should be about exiting with the