Cisco Cisco Agent Desktop 9.0 Installation Guide

Cisco CAD Installation Guide

120

August 4, 2014

e.

f.

g.

h.

i.

7. License CAD with Unified CCE License Administration. Refer to 

 for more information.

8. Install CAD services on the secondary server (Side B). The steps are the same 

as they were on Side A. Refer to 

 for 

more information.

9. Configure CAD on Side B with the CAD Configuration Setup utility. Refer to 

 for more 

information. The fields will already be completed based on the information 
you entered while configuring CAD on Side A. Verify this information is correct.

NOTE:  You do not have to complete Unified CCE License 
Administration on Side B.

10. Restore your backed up data to CAD 9.0. See 

 for more information.

NOTE:  In a redundant system, restore data only on Side A. The 
restored data will be replicated on Side B the next time the two sides 
are synchronized.

11. Restart both servers.

12. Using the CAD Configuration Setup utility, modify your settings to prepare for 

switching data stores. Refer to 

 for detailed steps.

13. Switch your data store from flat files to SQL Server using the Data Migration 

Tool. Refer to 

 for detailed steps.

14. If you also upgraded your Unified ICM verify the registry on the peripheral 

gateway (PG) computer. Refer to 

 for more information.

Going from MSDE or SQL Server 2005 to SQL Server 
2008 R2

1. Backup the data for your current CAD installation. See 

 for more information.