Cisco Cisco Agent Desktop 10.0 Installation Guide

Cisco CAD Installation Guide

114

October 16, 2015

Upgrade Notes

■

Prior implementations of CAD 8.0, 8.5, and 9.0 supported the use of flat files
or Microsoft SQL Server as the data store. Flat files are no longer supported
with CAD 10.0. Customers who are upgrading to CAD 10.0 from a previous
version of CAD using flat files must migrate to SQL Server 2008 R2 as the
data store.

■

It is recommended that you upgrade the CAD base services only when no CAD
users (agents, supervisors, and administrators) are logged into the system. If
users are logged in, they might receive error messages when the services go
offline during the upgrade.

■

During an upgrade, the CAD desktop clients and CAD base servers must all be
at the same version. CAD desktop clients and CAD base servers must also be
at the same major and minor release version as the PG, CTI server, and

Windows
Server
2008 R2

8.5

Flat files

SQL Server
2008 R2

"Going from Flat Files to SQL
Server 2008 R2" on page 125

SQL Server
2005
(32-bit)

SQL Server
2008 R2

"Going from SQL Server 2005 to
SQL Server 2008 R2" on page 126

Windows
Server
2003

8.5

Flat files

SQL Server
2008 R2