Cisco Cisco Agent Desktop 10.0 Installation Guide

Cisco CAD Installation Guide

138

October 16, 2015

Rolling Back CAD 10.0 to an Earlier Version of 
CAD

To use the following procedure, you must have backed up your original version of CAD 
before uninstalling CAD 10.0.

1. If you are rolling back CAD 10.0 on a replicated system, shut down replication 

now (see 

NOTE:  If you do not shut down replication before completing this 
procedure, your CAD services LDAP database will become corrupted.

2. Uninstall CAD 10.0.

3. Install your previous CAD version according to the product documentation.

4. Restore your backed-up data using the CAD Configuration Setup utility:

■

The configuration data backed up with CDBRTool or DBBackupTool is 
restored by entering the location of the backup file in the Restore Backup 
Data node.

■

The Recording and Statistics database backed up with BackupDB is 
restored by selecting “Restore From” and entering the location of the 
backup file in the Recording and Statistics Service Database node.

5. If you are rolling back a replicated system, re-establish replication (see 

Rollback Notes

■

Automated software rollback from CAD 10.0 to a previous version is not 
supported.

■

If CAD 10.0 is rolled back to a version prior to 8.0, the service releases that 
apply to the earlier version must be reinstalled. For example, if you are rolling 
back from CAD 10.0 to 7.6, any desired CAD 7.6 service releases must be 
reinstalled.

■

If CAD 10.0 is rolled back to CAD 8.0 or newer, the Maintenance Releases 
must be reinstalled.