Cisco Cisco Agent Desktop 10.0 Installation Guide
October 16, 2015
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Additional Considerations
Configuring IP Phones for IP Phone Agent
After all IP agent phones are added to Unified CM, you must complete the following
tasks in Unified CM Administration. You can complete these procedures before or
after CAD has been installed on your system.
tasks in Unified CM Administration. You can complete these procedures before or
after CAD has been installed on your system.
1. Create an IP phone service.
2. Assign the IP phone service to each IP agent phone.
3. Create an application user and assign to it all the IP agent phones. Use the
name “telecaster” with a password of “telecaster” or the BIPPA user ID and
password that was specified in the CAD Configuration Setup utility.
password that was specified in the CAD Configuration Setup utility.
NOTE: If you are using Active Directory 2003 on the machine hosting
Unified CM and password complexity is enabled, the default
“telecaster” password is not valid because it does not contain any
capital letters or numbers. You will need to change the Unified CM
user password in the CAD Configuration Setup utility.
Unified CM and password complexity is enabled, the default
“telecaster” password is not valid because it does not contain any
capital letters or numbers. You will need to change the Unified CM
user password in the CAD Configuration Setup utility.
4. If desired, change the default URL Authentication parameter.
5. If desired, configure a one-button login for IP phone agents.
Creating an IP Phone Service
Complete the following steps to create a new IP phone service. If you have a
redundant (high availability) system, create two IP phone services, one for each CAD
server.
redundant (high availability) system, create two IP phone services, one for each CAD
server.
To create a new IP phone service:
1. Log into Unified CM Administration.
2. Choose Device > Device Settings > Phone Services. The Find and List IP
Phone Services page appears.