Cisco Cisco Agent Desktop 10.0 Installation Guide
October 16, 2015
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Before You Install CAD 10.0
Overview
Before you install CAD 10.0, you must complete the following tasks.
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Read the CAD 10.0 release notes, available at:
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Configure Unified ICM.
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Modify the registry key entries for supervisor monitoring and recording on
agents’ non-ACD calls.
agents’ non-ACD calls.
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Prepare user accounts and permissions for CAD to integrate with other
Unified CCE components.
Unified CCE components.
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Configure Microsoft SQL Server for CAD.
These tasks are described below.