Cisco Cisco Agent Desktop 9.0 User Guide
Logging in Using CAD-BE
August 27, 2012
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When you log in, you might see the error message, “A licensing error has
occurred. Please see your administrator.” This generally appears when all
CAD-BE software licenses are in use. For this reason, it is important that you
log out of CAD-BE when you are done using it, rather than simply closing your
browser.
occurred. Please see your administrator.” This generally appears when all
CAD-BE software licenses are in use. For this reason, it is important that you
log out of CAD-BE when you are done using it, rather than simply closing your
browser.
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If you log in as a mobile agent using Nailed Up Call Up Call mode, you have
only one phone line, and your phone line is busy, you are logged in and
immediately logged out. If you have two phone lines with voice mail on the
non-busy line, mobile agent rolls over to the second line, logs you in, and then
when the voice mail hangs up, logs you out.
only one phone line, and your phone line is busy, you are logged in and
immediately logged out. If you have two phone lines with voice mail on the
non-busy line, mobile agent rolls over to the second line, logs you in, and then
when the voice mail hangs up, logs you out.
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When you are logging in as a mobile agent, you cannot log out a login
name/ID that is already in use. If you see a dialog box asking if you want to log
out the agent name/ID (force your login), answer No. You must log in with a
different login name/ID.
name/ID that is already in use. If you see a dialog box asking if you want to log
out the agent name/ID (force your login), answer No. You must log in with a
different login name/ID.
Access Through a VPN From Behind a NAT Firewall or
Router
Router
CAD-BE is able to connect to the CAD servers through a virtual private network
(VPN).Using a VPN is recommended to provide a more secure connection when using
CAD-BE outside the contact center.
(VPN).Using a VPN is recommended to provide a more secure connection when using
CAD-BE outside the contact center.
When a desktop is using network address translation (NAT) due to a firewall or router,
then virtual private network (VPN) software must be used on the desktop to ensure
full bi-directional network connectivity between the contact center servers and the
desktop.
then virtual private network (VPN) software must be used on the desktop to ensure
full bi-directional network connectivity between the contact center servers and the
desktop.
The following VPN solutions are verified to work properly and are supported for access
with CAD-BE:
with CAD-BE:
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Cisco VPN Client
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Cisco AnyConnect Secure Mobility Client
VPN solutions from other vendors might result in feature loss. Because they have not
been formally verified, they are not supported.
been formally verified, they are not supported.
NOTE: After installing Cisco AnyConnect Secure Mobility Client, you
must restart your computer. If you do not restart, monitoring and
recording will not work properly.
must restart your computer. If you do not restart, monitoring and
recording will not work properly.
VPN Tunneling
There are two types of VPN tunneling mechanisms, full tunneling and split tunneling,
both of which are supported for connection between CAD-BE and the CAD base
services.
both of which are supported for connection between CAD-BE and the CAD base
services.