Cisco Cisco Agent Desktop 10.0 User Guide
The Agent Desktop Interface
n
Current aget state and the time spent in that state
n
Status of Agent Desktop features
n
System time in 24-hour format
n
Agent’s mobile phone number, as entered when logging in (mobile agents only)
If a service fails, the status changes from “In Service” to “Partial Service” or “No Service”. To view the
features that are affected by the service outage, double-click the status field. A popup window appears
that displays the features that are active or inactive.
features that are affected by the service outage, double-click the status field. A popup window appears
that displays the features that are active or inactive.
For more information on the Service Status popup window and service autorecovery, see Service Status
Window.
Window.
Desktop Preferences
If your administrator configures your toolbar so that you have access to the Preferences button, you can
change your Agent Desktop window behavior and accessibility options.
change your Agent Desktop window behavior and accessibility options.
To set your desktop preferences:
1. click Preferences on the toolbar. The Desktop Preferences dialog box appears.
2. Select the preferences you desire on each tab, and then click OK.
Window Behavior and Options
By default, Agent Desktop is minimized when it is idle and opens when calls are active (Normal mode). If
your administrator has enabled you to choose your window behavior mode, you can change the window
behavior and window options modes on the Preferences tab in the Desktop Preferences dialog box.
your administrator has enabled you to choose your window behavior mode, you can change the window
behavior and window options modes on the Preferences tab in the Desktop Preferences dialog box.
If your administrator has not enabled you to choose your window behavior mode, this tab is hidden and the
window behavior is set to the mode your administrator selects.
window behavior is set to the mode your administrator selects.
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