Cisco Cisco Agent Desktop 10.0 User Guide
Service Autorecovery
Note: The Service Status window displays a snapshot only. To see the most current status, close
and then reopen the window.
and then reopen the window.
Loss of BIPPA Service
Non-Redundant Systems
If you lose your connection to the Browser and IP Phone Agent (BIPPA) service, Agent Desktop continually
tries to reconnect. When Agent Desktop is successfully reconnected to the BIPPA service, the system
prompts you to log in again.
tries to reconnect. When Agent Desktop is successfully reconnected to the BIPPA service, the system
prompts you to log in again.
Redundant Systems
If you lose your connection to one BIPPA service in a redundant system, Agent Desktop attempts to
connect to an active BIPPA service until a connection is made. At that time the system prompts you to log
in again.
connect to an active BIPPA service until a connection is made. At that time the system prompts you to log
in again.
If you are unable to connect to a BIPPA service on your initial login, you receive an error message that the
service is unavailable and Agent Desktop closes. In this case, you must manually redirect your browser to
the redundant BIPPA service and log in to that service as usual.
service is unavailable and Agent Desktop closes. In this case, you must manually redirect your browser to
the redundant BIPPA service and log in to that service as usual.
Loss of CTI Service
If the CTI service stops running, but all of the other CAD services are still running, you will not be able to
log in. You will be prompted to try logging in again until you are successful. If you are on a call when the
CTI service stops running, the call is dropped.
log in. You will be prompted to try logging in again until you are successful. If you are on a call when the
CTI service stops running, the call is dropped.
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