Cisco Cisco Agent Desktop 9.0 User Guide
Fields
August 18, 2015
151
4. Click Save to save your changes. The field is added.
5. When you are finished adding fields, click Return to Field list.
Editing a Field
To edit a field:
1. Choose Services Configuration > Enterprise Data > Fields. The Field List page
appears (
).
2. If necessary, search for the field you want to edit. For instructions, see
.
3. Select the field by clicking its name. The Field Information page for that field
appears.
4. Edit the field information as desired.
■
For predefined fields, you can edit only the display name.
■
For custom fields, you can edit all field information.
■
If you are editing an array field, the field index numbers assigned to the
array elements are listed, separated by commas.
array elements are listed, separated by commas.
5. When you are finished making changes, click Save, then click Return to Field
list.
Expanded
Call Context
(ECC)
Call Context
(ECC)
Select the appropriate variable type from the drop-down
list:
list:
• No: The field is not an ECC variable
• Scalar: A scalar ECC variable is one that stores a single
piece of data
• Array: An array ECC variable is one that stores multiple
pieces of data
If you selected array, choose the number of elements in
the array from the number field drop-down list.
the array from the number field drop-down list.
Field Index
Choose a field index number from the drop-down list. The
field automatically shows the next available number.
field automatically shows the next available number.
If you selected Array in the ECC field, the Field Index field is
automatically disabled. The system will assign indexes to
each element in the array.
automatically disabled. The system will assign indexes to
each element in the array.
Field
Description