Cisco Cisco Agent Desktop 9.0 User Guide
Cisco Desktop Administrator User Guide
74
August 18, 2015
Enabling Hyperlink Dialing
Select the Enable Hyperlink Dialing check box to enable Agent Desktop to dial phone
numbers on websites displayed in the integrated browser when clicked (“click to dial”).
The phone numbers that can be dialed in this manner must conform to the following
rules:
numbers on websites displayed in the integrated browser when clicked (“click to dial”).
The phone numbers that can be dialed in this manner must conform to the following
rules:
■
The phone number must be 10 digits long and use the North American dial
string format:
string format:
<3-digit area code><3-digit exchange number><4-digit subscriber number>
Shorter numbers, such as local numbers without area codes or phone
extensions, cannot be dialed.
extensions, cannot be dialed.
■
The phone number can have parentheses around the area code, and use any
combination of space, hyphen, and period in the phone number.
combination of space, hyphen, and period in the phone number.
■
The phone number cannot contain alpha characters. For instance, the phone
number 800-GET-PZZA cannot be dialed.
number 800-GET-PZZA cannot be dialed.
NOTE: Hyperlink dialing is not available for CAD-BE.
Configuring the Number of Browser Tabs
Choose 0 to 10 in the Number of Workflow Browsers field to set how many browser
tabs appear in Agent Desktop (this feature is not available in CAD-BE). If you choose 0,
only the supervisor push page tab appears—it is always enabled. If you choose
1 to 10, that many tabs in addition to the supervisor push page tab appear.
tabs appear in Agent Desktop (this feature is not available in CAD-BE). If you choose 0,
only the supervisor push page tab appears—it is always enabled. If you choose
1 to 10, that many tabs in addition to the supervisor push page tab appear.
Work flow HTTP actions can be set up to display web pages in a specific browser tab.
See
See
for more information.
Enabling popups to be displayed in a new window
You can enable/disable popups to be displayed as regular Internet Explorer popup
windows in Agent Desktop by selecting or clearing the Popups In New Windows check
box. When enabled, popups are displayed as regular Internet Explorer popup windows.
When disabled, popups are displayed as new tabs in the integrated browser.
windows in Agent Desktop by selecting or clearing the Popups In New Windows check
box. When enabled, popups are displayed as regular Internet Explorer popup windows.
When disabled, popups are displayed as new tabs in the integrated browser.
NOTE: If popups are enabled, an administrator cannot control the
resulting Internet Explorer window. The agent might be able to gain
full navigational control of the resulting browser window, including the
address bar.
resulting Internet Explorer window. The agent might be able to gain
full navigational control of the resulting browser window, including the
address bar.
Setting Up the Home Page
A home page is the website that appears in an integrated browser tab when Agent
Desktop is started. The default home page is www.cisco.com. If no home page is
configured (the default is deleted), the integrated browser tab is blank.
Desktop is started. The default home page is www.cisco.com. If no home page is
configured (the default is deleted), the integrated browser tab is blank.