Cisco Cisco Agent Desktop 9.0 User Guide
User Interface
August 18, 2015
81
IPC Agent Notification
For the IPC Agent Notification action to be successful, the agent must be logged in.
The message sent to Agent Desktop must conform to this XML format. Bold text
indicates a variable that must be replaced with your own values.
indicates a variable that must be replaced with your own values.
<?xml version="1.0"?>
<!-- IPC Receive Event Message -->
<IPCActions>
<IPCAgentNotificationAction>
<ActionName>IPC Agent Notification Action</ActionName>
<MessageText>Go to Not Ready state!</MessageText>
</IPCAgentNotificationAction>
</IPCActions>
<!-- IPC Receive Event Message -->
<IPCActions>
<IPCAgentNotificationAction>
<ActionName>IPC Agent Notification Action</ActionName>
<MessageText>Go to Not Ready state!</MessageText>
</IPCAgentNotificationAction>
</IPCActions>
IPC Set Variable
For the IPC Set Variable action to be successful, the agent must be logged in.
The IPC Set Variable action receives data values (for example, Cisco Outbound Dialer
variables prefixed with “BA”) from a third party application in UDP format. The action
sends these data values to the CTI server.
variables prefixed with “BA”) from a third party application in UDP format. The action
sends these data values to the CTI server.
All variables (ECC variables, call variables, and Outbound Dialer variables) can be set
with this action.
with this action.
The message sent to Agent Desktop must conform to this XML format. Bold text
indicates a variable that must be replaced with your own values.
indicates a variable that must be replaced with your own values.
<?xml version="1.0"?>
<!-- IPC Receive Event Message -->
<IPCActions>
<!-- IPC Receive Event Message -->
<IPCActions>
<IPCSetVariableAction>
<ActionName>IPC Set Variable Action</ActionName>
<Variable>BAResponse</Variable>
<DataValue>03/05/2011 05:45</DataValue>
<Variable>BAResponse</Variable>
<DataValue>03/05/2011 05:45</DataValue>
</IPCSetVariableAction>
</IPCActions>