Cisco Cisco Agent Desktop 10.0 User Guide
Real Time Displays
Field
Description
Skill Group
The skill group or precision queue ID the call was queued to, if applic-
able.
able.
ACD Line
Indicates if the call came in on an ACD (Yes) or non-ACD (No) line.
Enterprise Data
The Enterprise Data Display is available when you select an active call under a specific agent’s name in
the Agents tree. The specific data that is displayed is configured by your administrator.
the Agents tree. The specific data that is displayed is configured by your administrator.
Call History
The Call History real time display is available when you select an active call under a specific agent’s name
in the Agent’s tree.
in the Agent’s tree.
This display presents a history of the call’s presence in the contact center.
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