Cisco Cisco Agent Desktop 10.0 User Guide
Supervisor Work Flow Administrator
3. Click OK.
Report Action
The Report action highlights cells in the Team Skill Statistics real time display when the data in the cells
exceeds the threshold rules. The cells appear in the Calls Waiting and Current Oldest columns.
exceeds the threshold rules. The cells appear in the Calls Waiting and Current Oldest columns.
This action is available at the Premium level.
To set up a report action:
1. Click Set Color and select the color to use for highlighting the cells.
2. Select the Show Team Skill Statistics Report check box if you want Supervisor Desktop to auto-
matically change its focus to display the Team Skill Statistics real time display whenever a statistic
changes and triggers the Report action.
changes and triggers the Report action.
3. Click OK.
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