Cisco Cisco Agent Desktop 10.0 Troubleshooting Guide

Cisco CAD Troubleshooting Guide

22

April 28, 2015

Recording & Playback Service

For 32-bit machines: HKEY_LOCAL_MACHINE\SOFTWARE\Calabrio\

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CAD\Recording & Playback Client\

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For 64-bit machines: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Calabrio\

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CAD\Recording & Playback Client\

Table 4. 

Recording & Playback Service registry entries 

Key

Value

Type

Description

setup

From Client Port

dword

The port on the supervisor’s 
desktop that is used to receive 
the “From Agent” audio stream 
for playback sessions.

Jitter Buffer

dword

The amount of voice data to 
buffer before playing. Default 
value = 400 ms. On a typical 
internal network, this value can 
be set as low as 50 ms. The 
default is set higher so that the 
sound quality is good even on a 
congested network.

Port Range End

dword

Port Range Start

dword

Sound Buffers

dword

Number of buffers used to hold 
audio data sent to the sound 
card. Default is 30. If sound 
quality is bad, increasing this 
number may improve the quality.

To Client Port

dword

The port on the supervisor’s 
desktop that is used to receive 
the “To Agent” audio stream for 
playback sessions.

VPN Port

dword

The port used by the Recording & 
Playback service for its VPN 
address service that client 
applications used to determine 
their visible IP address used by 
other clients and services. Do not 
change this entry unless you 
change the corresponding entry 
for the Recording & Playback 
service.