Cisco Cisco Agent Desktop 10.0 Troubleshooting Guide
Cisco CAD Troubleshooting Guide
26
April 28, 2015
VoIP Monitor Client (Optional)
These registry entries should not be needed because the VoIP Monitor recording API
has built-in defaults. They can be used to override the defaults.
has built-in defaults. They can be used to override the defaults.
For 32-bit machines: HKEY_LOCAL_MACHINE\SOFTWARE\Calabrio\CAD\
VoIP Monitor Client\
For 64-bit machines: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\
Calabrio\CAD\VoIP Monitor Client\
Integrated Browser Emulation
In CAD 10.6, Internet Explorer 8 and Internet Explorer 9 are supported. The integrated
browser in Agent Desktop and Supervisor Desktop runs as the version that is installed
on the client machine. For example, if the Internet Explorer 9 is installed on the client
machine, the integrated browser in Agent Desktop and Supervisor Desktop runs in
Internet Explorer 9.
browser in Agent Desktop and Supervisor Desktop runs as the version that is installed
on the client machine. For example, if the Internet Explorer 9 is installed on the client
machine, the integrated browser in Agent Desktop and Supervisor Desktop runs in
Internet Explorer 9.
Table 8.
VOIP Monitor client registry entries
Key
Value
Type
Description
Setup
Recording Jitter
Buffer
Buffer
dword
The number of milliseconds that
a packet expires for recording.
a packet expires for recording.
Recording Port
Range Start
Range Start
dword
The starting port number for
receiving UDP packets for
recording.
receiving UDP packets for
recording.
Recording Port
Range End
Range End
dword
The end port number for
receiving UDP packets for
recording.
receiving UDP packets for
recording.