Cisco Cisco Agent Desktop 10.0 Troubleshooting Guide

Converting Recordings From RAW to WAV Format

April 28, 2015

where:

■

<YYYYMMDD> is the date the file was recorded

■

<HHMMSS> is the time the file was recorded

■

<counter> is the recording number; it is reset to 00000 every time an agent
logs in and is increased by one every time that agent is recorded

■

<extension> is the extension of the agent recorded

■

<agent ID> is the ID of the agent recorded

The utility finds the location of the RAW files from the registry. If the registry does not
have this information, the utility assumes that the location is this folder:

<install path>\Cisco\Desktop_audio

The utility writes the converted WAV files to a folder it creates located at:

<install path>\Cisco\Desktop_wav

The utility syntax is:

raw2wav.exe <filename> <source file path>

where <filename> is either the <name>.to.raw or <name>.from.raw file, and
<source file path> is the path to the Desktop_audio folder.

Running raw2wav in a Batch File

You can use the raw2wav utility from a batch file that iterates through a
wildcard-specified set of source files. If the utility finds a WAV file with a name
identical to one that is about to be created, the conversion is not executed.

NOTE: If the utility is halted prematurely, the WAV file being written at
that time might be corrupted.

Example

The following series of MS-DOS commands are entered in a batch file named
convert.bat:

c:\
cd <install path>\cisco\desktop\bin
for %%c in (<source file path>\*.raw) do raw2wav "%%~nc%%~xc" <source
file path>

Where <install path> is the CAD installation path and <source file path> is the path to
the Desktop_audio folder.