Cisco Cisco Agent Desktop 10.0 Troubleshooting Guide

CAD 10.6 Applications

April 28, 2015

CAD 10.6 Applications

CAD 10.6 includes the following components:

User Applications

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Cisco Desktop Administrator (Desktop Administrator)

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Cisco Supervisor Desktop (Supervisor Desktop)

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Cisco Agent Desktop (Agent Desktop)

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Cisco IP Phone Agent (IP Phone Agent)

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Cisco Desktop Monitoring Console

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Cisco Desktop Work Flow Administrator (Desktop Work Flow Administrator)

Services

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Cisco Chat Service (Chat service)

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Directory Services

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Cisco Enterprise Service (Enterprise service)

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Cisco Browser and IP Phone Agent Service (BIPPA service)

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Cisco LDAP Monitor Service (LDAP Monitor service)

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Cisco Licensing and Resource Manager Service (LRM service)

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Cisco Recording & Playback Service (Recording & Playback service)

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Cisco Recording and Statistics Service (Recording and Statistics service)

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Cisco Sync Service (Sync service)

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Cisco VoIP Monitor Service (VoIP Monitor service)

For more information about CAD Enterprise user applications and services, see the
Cisco CAD Installation Guide.