Cisco Cisco TelePresence MCU 4510 Administrator's Guide
Using an auto attendant
Your system administrator may have set up an auto attendant for you to use to join conferences. An auto
attendant presents you with a series of menus from which you can choose a conference to join.
attendant presents you with a series of menus from which you can choose a conference to join.
For further information about accessing conferences (including the use of DTMF tones), refer to
in the product documentation area of
the Cisco website.
Calling an auto attendant
There are typically two ways to call an auto attendant using your video endpoint. Your system administrator
should provide you with information about which method you should use:
should provide you with information about which method you should use:
n
Enter the IP address or host name of the MCU device
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Dial using a standard E.164 phone number
Accessing the auto attendant
When you successfully connect to the MCU, the auto attendant menu displays on your video screen, and
you should also hear the audio instructions.
you should also hear the audio instructions.
Navigate the auto attendant using the far-end camera controls (FECC) on your video endpoint. Use the up
and down controls to highlight the option or item you require; use right to make your selection. To return to a
previous menu from a sub-menu, use left.
and down controls to highlight the option or item you require; use right to make your selection. To return to a
previous menu from a sub-menu, use left.
You can jump to the end of the menu when at the start by using the up control; similarly, you will loop back to
the start if you are at the end and use the down control. Note that there is a scroll bar in the bottom right of the
video display to indicate where you are in the auto attendant menu. From anywhere in the menu, you can
jump to the first entry by entering #2 on the keypad or to the last entry by entering #8.
the start if you are at the end and use the down control. Note that there is a scroll bar in the bottom right of the
video display to indicate where you are in the auto attendant menu. From anywhere in the menu, you can
jump to the first entry by entering #2 on the keypad or to the last entry by entering #8.
By default, you join a conference by dialing the conference's numeric ID with the number keys on your
endpoint and following it with a '#'. If a conference has both a Numeric ID and a Guest numeric ID set, you
may enter either ID, and will join the conference as either a chairperson or guest as appropriate. As you start
to enter a numeric ID, the sequence you have typed will be shown at the base of the auto attendant screen.
endpoint and following it with a '#'. If a conference has both a Numeric ID and a Guest numeric ID set, you
may enter either ID, and will join the conference as either a chairperson or guest as appropriate. As you start
to enter a numeric ID, the sequence you have typed will be shown at the base of the auto attendant screen.
You may cancel the numeric ID entry (for instance to correct an error) by pressing '*'.
If you have connected to the auto attendant using an endpoint that has no FECC capability (for example
many SIP endpoints), you can use the number keys on your endpoint to navigate the menus; this is called
"DTMF navigation mode". DTMF navigation mode enables you to use the number keys: 2, 4, 6, and 8 in the
place of up, left, right, and down respectively.
many SIP endpoints), you can use the number keys on your endpoint to navigate the menus; this is called
"DTMF navigation mode". DTMF navigation mode enables you to use the number keys: 2, 4, 6, and 8 in the
place of up, left, right, and down respectively.
When in DTMF navigation mode, you will not be able to use the number keys to enter the numeric ID of a
conference.
conference.
To toggle DTMF navigation mode:
n
On first connecting to the auto attendant, press ##.
The message "DTMF menu navigation enabled" appears briefly at the bottom of the auto attendant
display.
The message "DTMF menu navigation enabled" appears briefly at the bottom of the auto attendant
display.
n
When you've finished your navigation sequence, press ## to exit DTMF navigation mode.
Cisco TelePresence MCU Series Administrator Guide
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Joining and viewing conferences
Using an auto attendant