Cisco Cisco TelePresence MCU 4510 Maintenance Manual
Working with Call Detail Records
Cisco TelePresence MCU Version 4.2 Printable online help
Page 234 of 252
Downloading and clearing the log
The CDR log includes all stored Call Detail Records, and all available details, regardless of the current
filtering and display settings. You can download all or part of the CDR log in XML format using the web
interface. When you start logging, the download button shows the range of record numbers but the
delete button is grayed out until the log holds a certain number of logs.
filtering and display settings. You can download all or part of the CDR log in XML format using the web
interface. When you start logging, the download button shows the range of record numbers but the
delete button is grayed out until the log holds a certain number of logs.
To download the CDR log, click Download as XML to download all the log or Download X to Y as
XML to download a range of events. (Note that if there are a large number of logged Call Detail
Records, it may take several seconds to download and display them all.)
XML to download a range of events. (Note that if there are a large number of logged Call Detail
Records, it may take several seconds to download and display them all.)
NOTE: Only download CDRs when the unit is not under heavy load, otherwise performance of the
unit may be impaired.
unit may be impaired.
The range of logs that you can download to the web interface works in groups. Therefore you may see
Download X to Y as XML and Y will not increase even though the log is filling up. When a threshold
is reached, then Y increases. However, you always have the option to download the full log with
Download as XML.
Download X to Y as XML and Y will not increase even though the log is filling up. When a threshold
is reached, then Y increases. However, you always have the option to download the full log with
Download as XML.
In addition the web interface displays a maximum of 20 pages. If the log includes more events than
can be displayed on those pages, the more recent events are displayed. Therefore you may see
Download X to Y as XML where X keeps increasing when the page is refreshed. Again you can
download the full log with Download as XML.
can be displayed on those pages, the more recent events are displayed. Therefore you may see
Download X to Y as XML where X keeps increasing when the page is refreshed. Again you can
download the full log with Download as XML.
To clear the CDR log, click Delete X to Y. This will permanently remove Call Detail Records X to Y.
Due to the way the CDR log works, it may not be possible to delete all records; the button name
indicates which records can be deleted. For example, if you delete the 0-399 entries, then the 400th
entry appears as the first entry in this page, even if you download the full log. The download button
would then show that you can download for example 400-674 (if 674 is the maximum number of
entries in the log) and the delete button will be grayed out again (because it is only available when a
certain number of entries are in the log).
Due to the way the CDR log works, it may not be possible to delete all records; the button name
indicates which records can be deleted. For example, if you delete the 0-399 entries, then the 400th
entry appears as the first entry in this page, even if you download the full log. The download button
would then show that you can download for example 400-674 (if 674 is the maximum number of
entries in the log) and the delete button will be grayed out again (because it is only available when a
certain number of entries are in the log).
To avoid duplicate entries when you download repeatedly, each time delete the entries that you have
just downloaded.
just downloaded.
CDR log display
The CDR log list shows some or all of the stored records, depending on the filtering and display
settings (see
settings (see
). Click on a column heading to sort by that field. Refer to
the table below to understand the fields displayed in the CDR log list:
Field
Field description
Usage tips
# (record
number)
number)
The unique index number for this Call
Detail Record.
Detail Record.
Time
The time at which the Call Detail Record
was created.
was created.
Records are created as different
conference events occur. The time the
record was created is the time that the
event occurred.
conference events occur. The time the
record was created is the time that the
event occurred.
Incoming CDR log events are stored with
the local time stamp (not UTC).
the local time stamp (not UTC).
Changing the time (either by changing the
system time or via an NTP update) causes
new events in the CDR log to show the
new time. No change will be made to
existing logged CDR events
system time or via an NTP update) causes
new events in the CDR log to show the
new time. No change will be made to
existing logged CDR events