RSA Security AUT0000500BE36 User Manual
1
MAINTENANCE AGREEMENT FOR RSA PRODUCTS
*** IMPORTANT ***
PLEASE READ THIS AGREEMENT CAREFULLY BEFORE INSTALLING, DOWNLOADING, COPYING OR
OTHERWISE USING THE RSA SOFTWARE.
OTHERWISE USING THE RSA SOFTWARE.
IF YOU ARE VIEWING THIS AGREEMENT IN CONNECTION WITH A DOWNLOAD, ONLINE OR ON A
COMPUTER DURING INSTALLATION, THEN YOU WILL BE ASKED TO ACCEPT OR REJECT THE
AGREEMENT ON BEHALF OF YOUR COMPANY. BY INDICATING YOUR ACCEPTANCE, YOU AGREE THAT
YOU HAVE READ THIS AGREEMENT AND UNDERSTAND IT, AND CUSTOMER AGREES TO BE BOUND BY IT.
COMPUTER DURING INSTALLATION, THEN YOU WILL BE ASKED TO ACCEPT OR REJECT THE
AGREEMENT ON BEHALF OF YOUR COMPANY. BY INDICATING YOUR ACCEPTANCE, YOU AGREE THAT
YOU HAVE READ THIS AGREEMENT AND UNDERSTAND IT, AND CUSTOMER AGREES TO BE BOUND BY IT.
IF YOU ARE HOLDING A PAPER COPY OF THIS AGREEMENT, DO NOT OPEN THE DISK PACKAGE OR
OTHER MEDIA UNTIL YOU READ THIS AGREEMENT. BY OPENING THE SEALED PACKAGE, YOU
ACKNOWLEDGE THAT YOU HAVE READ THIS AGREEMENT AND UNDERSTAND IT, AND CUSTOMER
AGREES TO BE BOUND BY IT.
OTHER MEDIA UNTIL YOU READ THIS AGREEMENT. BY OPENING THE SEALED PACKAGE, YOU
ACKNOWLEDGE THAT YOU HAVE READ THIS AGREEMENT AND UNDERSTAND IT, AND CUSTOMER
AGREES TO BE BOUND BY IT.
THE FOLLOWING SECTION APPLIES ONLY IF CUSTOMER IS ORDERING RSA PRODUCTS FROM A
LOCATION IN THE AMERICAS (NORTH AMERICA, SOUTH AMERICA OR CENTRAL AMERICA):
LOCATION IN THE AMERICAS (NORTH AMERICA, SOUTH AMERICA OR CENTRAL AMERICA):
This is a legal agreement between the end user customer ("Customer") and RSA Security LLC ("RSA"). This Agreement
may be superseded by (a) any written agreement signed by both Customer and RSA or (b) any written evaluation license
included with the RSA Software (defined below).
may be superseded by (a) any written agreement signed by both Customer and RSA or (b) any written evaluation license
included with the RSA Software (defined below).
THE FOLLOWING SECTION APPLIES ONLY IF CUSTOMER IS ORDERING RSA PRODUCTS FROM A
LOCATION OUTSIDE OF THE AMERICAS (IN EUROPE, AFRICA OR ASIA PACIFIC):
LOCATION OUTSIDE OF THE AMERICAS (IN EUROPE, AFRICA OR ASIA PACIFIC):
This is a legal agreement between the end user customer ("Customer") and RSA (which means (i) the local EMC sales
subsidiary, if Customer is located in a country in which RSA does business through a local EMC Corporation sales subsidiary;
and (ii) EMC Information Systems International (“EISI”), if Customer is located in a country in which EMC Corporation does
not have a local sales subsidiary). This Agreement may be superseded by (a) any written agreement signed by both Customer
and RSA or (b) any written evaluation license included with the RSA Software.
subsidiary, if Customer is located in a country in which RSA does business through a local EMC Corporation sales subsidiary;
and (ii) EMC Information Systems International (“EISI”), if Customer is located in a country in which EMC Corporation does
not have a local sales subsidiary). This Agreement may be superseded by (a) any written agreement signed by both Customer
and RSA or (b) any written evaluation license included with the RSA Software.
GENERAL TERMS AND CONDITIONS
This Maintenance Services Agreement ("Agreement") states the terms and conditions under which RSA will perform, and
Customer will receive, the Maintenance Services described herein.
Customer will receive, the Maintenance Services described herein.
1.
DEFINITIONS. The Parties agree that unless otherwise defined herein, the existing definitions set forth in
any applicable license agreement between RSA and Customer shall apply to this Agreement to the extent such terms are used
herein.
A.
"Customer Contacts" means identified Customer personnel who are familiar with Customer's software environment
and will coordinate all technical support calls to RSA.
and will coordinate all technical support calls to RSA.
B.
"Documentation" means the then-current, generally available, written user manuals and online help and guides for any
Software and/or Hardware provided by RSA.
Software and/or Hardware provided by RSA.
C.
"Error" shall mean any reported malfunction, error or other defect in the Product that can be reproduced by RSA and
constitutes a non-conformity from the Product Documentation. Each Error will be assigned a severity level as further
detailed in Section 3(A) below.
constitutes a non-conformity from the Product Documentation. Each Error will be assigned a severity level as further
detailed in Section 3(A) below.
D.
"Hardware" means the hardware product that the Software is incorporated in or bundled with and sold as a
unit.
unit.
E.
"Product" means Hardware and/or Software. Products do not include Evaluation Products.