Cisco Cisco Web Security Appliance S670 User Guide

Choose System Administration > Configuration File.

Choose a Load Configuration option and a file to load. Note:

Files with masked passwords cannot be loaded.

Files must have the following header: 

<?xml version=”1.0” encoding=”ISO-8859-1”?> <!DOCTYPE config SYSTEM “config.dtd”>

and a correctly formatted config section:

<config> ... 

 </config>

Click Load.

Read the warning displayed. If you understand the consequences of proceeding, click Continue.

If a compatible configuration file is based on an older version of the set of URL categories than the 
version currently installed on the appliance, policies and identities in the configuration file may be 
modified automatically. 

You can use the appliance to send a non-urgent request for assistance to Cisco Customer Support. When 
the appliance sends the request, it also sends the configuration of the appliance. The appliance must be 
able to send mail to the Internet to send a support request.

Verify that your Cisco.com user ID is associated with your service agreement contract for this 
appliance. To view a list of service contracts that are currently associated with your Cisco.com 
profile, visit the Cisco.com Profile Manager at https://sso.cisco.com/autho/forms/CDClogin.html. If 
you do not have a Cisco.com user ID, register to get one.

Choose Support And Help > Contact Technical Support.

(Optional) Choose additional recipients for the request. By default, the support request and configuration 
file is sent to Cisco Customer Support.

Enter your contact information.

Enter the issue details.

If you have a customer support ticket already for this issue, enter it.

Click Send. A trouble ticket is created with Cisco.